Shipping policy

Shipping Policy - Terms and Conditions

Thank you for shopping at Deca Gray Ventures, LLC. We want to ensure that your coffee journey with us is smooth and enjoyable, which is why we have outlined our shipping policy terms and conditions below.

  1. Order Processing:

    • Orders are typically processed within 1-2 business days from the date of purchase.
    • Please note that orders placed on weekends or holidays will be processed on the following business day.

  2. Shipping Methods and Times:

    • We offer [Standard/Expedited] shipping options during checkout.
    • Estimated shipping times are as follows:
      • Standard Shipping: [4-7] business days
      • Expedited Shipping: [3-5] business days

  3. Shipping Costs:

    • Shipping costs are calculated based on the total weight of your order and the selected shipping method.
    • Free shipping may be available for orders exceeding a certain purchase amount, as indicated during checkout.

  4. Tracking Information:

    • Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment.

  5. Shipping Restrictions:

    • We currently offer shipping within U.S and International.
    • Please note that certain products may have shipping restrictions due to local regulations. These restrictions will be communicated during the checkout process.

  6. Address Accuracy:

    • It is important to provide accurate shipping information, including your full address, during checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

  7. Delays and Unforeseen Circumstances:

    • While we strive to meet our estimated shipping times, unforeseen circumstances (such as weather conditions or carrier delays) may affect delivery timelines. We appreciate your understanding in such situations.

  8. International Shipping:

    • For international orders, please be aware that customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and may vary depending on the destination country.

  9. Lost or Damaged Packages:

    • In the event that your package is lost or arrives damaged, please contact our customer support team within 10 days of receiving the order. We will work with you to address the issue and provide a resolution.

  10. Returns and Exchanges:

    • For information regarding returns and exchanges, please refer to our Returns Policy.

By placing an order with Deca Gray Ventures, LLC, you agree to comply with our shipping policy terms and conditions. If you have any questions or concerns, please don't hesitate to contact our customer support team at [contact email/phone number].